The protection of your information is our priority

Introduction and Applicability

ck31 is a trusted mobile casino and betting platform operated for users in Bangladesh. We take the privacy of your personal information very seriously. This privacy policy will inform you of how ck31 collects, stores, uses, and where necessary shares your information with third parties.

This policy applies to ck31's website, mobile application, and all associated digital services. Users must be 21 years of age or older.

What Information We Collect

The following types of information may be collected during registration and use of ck31's services:

Personal Identity Information

• Full name, date of birth, and nationality
• National ID or passport details (for identity verification)
• Email address and contact information
• Residential address

Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transaction purposes)
• Deposit and withdrawal history
• Transaction amounts and timestamps

Technical Information

• IP address and device type
• Browser information and operating system
• Cookies and session data
• Site access times and navigation patterns

Gaming Information

• Game play history and preferences
• Bonus and promotion usage details
• Betting patterns and gaming behaviour

How We Collect Information

ck31 collects your information in the following ways:

• Directly provided: Information you give when filling out registration forms, logging in, or making deposits or withdrawals.
• Automatic collection: Information automatically collected through cookies and tracking technologies when you visit the site.
• Third-party verification: Information obtained from authorised third-party services for identity verification and fraud prevention.
• Payment processors: When transactions are completed through bKash, Nagad, Rocket, or Upay, relevant financial information is stored.

Purpose of Using Information

ck31 uses your information only for the following legitimate purposes:

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Providing customer service and technical support
• Preventing fraud, money laundering, and unauthorised activity
• Monitoring gaming behaviour to ensure responsible gaming
• Complying with applicable laws and regulations
• Providing personalised experiences and relevant promotional offers
• Improving platform security and performance
• Resolving disputes and maintaining accounts

Sharing Information with Third Parties

ck31 does not sell your personal information and does not share it with third parties unnecessarily. Information may be shared in the following limited circumstances:

• Payment service providers: Necessary information is shared with bKash, Nagad, Rocket, and Upay for transaction processing.
• Identity verification services: With authorised KYC service providers to meet legal obligations.
• Technology partners: With service providers required to ensure the operation and security of the site.
• Legal requirements: To respond to court orders or lawful requests from government authorities.
• Fraud prevention: With security partners to detect and prevent unlawful activity.

All third-party partners are bound by strict confidentiality agreements and may use information only for specified purposes.

Data Security Measures

ck31 has adopted industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Secure servers: Your information is stored on safe and secure servers.
• Access controls: Staff access to information is restricted, and only authorised personnel can view specific data.
• Regular audits: System security is regularly tested and evaluated.
• Data backups: Regular backups are taken to reduce the risk of data loss.
• Two-factor authentication: An additional security layer is available for account access.

However, no online platform can guarantee 100% security. If you notice any suspicious activity, please notify us immediately via live chat.

Cookies Policy

The ck31 website uses cookies. Cookies are small text files stored in your browser. They are used for the following purposes:

• Essential cookies: To ensure the basic functionality of the site, such as maintaining login sessions.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To collect site usage statistics and improve the service.
• Security cookies: To detect fraudulent activity.

You can manage cookies from your browser settings. However, disabling cookies may limit some features of the site.

Data Retention Period

ck31 retains your information only for as long as necessary. Generally:

• Information for active accounts is retained for the duration of the account.
• After account closure, information is kept for a defined period to meet legal and regulatory obligations.
• Financial transaction records are retained in accordance with legal requirements.
• Security logs are kept for a limited period and then deleted.

Once the retention period ends, information is securely deleted or anonymised.

Your Rights

As a user of ck31, you have the following rights regarding your own information:

• Right to know: You can find out what information we hold about you.
• Right to rectification: You can request correction of inaccurate or outdated information.
• Right to erasure: You can request deletion of your information in certain circumstances.
• Right to restrict processing: In some cases, you can ask us to limit how your information is used.
• Right to data portability: You can request your information in a structured format.
• Right to object: You can object to the use of your information for specific purposes.

To exercise these rights, contact our support team via 24/7 live chat or email us at [email protected].

Protection of Minors

ck31's services are strictly for those aged 21 or older. We do not collect information from minors. Age is verified at the time of registration.

If it comes to our attention that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child has registered, please contact us.

International Data Transfers

Your information may be transferred to or stored in countries or regions where data protection laws differ from those in your country. For such transfers, ck31 ensures that:

• The receiving party maintains adequate security measures.
• Applicable legal frameworks are complied with.
• The confidentiality of your information is maintained.

Changes to the Policy

ck31 may update this privacy policy when necessary. If any significant changes are made, we will notify you in the following ways:

• A prominent notice will be published on the website.
• A notification will be sent to your registered email address.
• The "Last updated" date at the top of the page will be changed.

Continued use of the site after changes are made will be considered as your agreement to the new policy.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live chat: 24/7 support available in Bengali
• Email: [email protected]

We consider every complaint or request with the utmost importance and try to respond as quickly as possible.